Politeness and relational work in novel digital contexts of healthcare communication

Olga A. ZAYTS, Feifei ZHOU

Research output: Book Chapters | Papers in Conference ProceedingsBook Chapter

Abstract

This paper focuses on one context of professional communication that is rapidly becoming common place in the delivery of healthcare services: mobile health and medical apps. More specifically, the paper examines how the users of these apps (medical professionals and lay public) negotiate norms of appropriate interactional behaviour in this novel context of communication, and the relational work that they engage into in this process of negotiation of norms (Locher and Watts 2005, 2008). Locher et al. (2015) maintain that these norms serve as backdrop against which the app users make judgements about the (im)politeness of the interactions in the analysed context.
Original languageEnglish
Title of host publicationPoliteness in Professional Contexts
EditorsDawn ARCHER, Karen GRAINGER, Pitor JAGODZINSKI
PublisherJohn Benjamins Publishing Company
Chapter5
Pages107-126
ISBN (Electronic)9789027260857
ISBN (Print)9789027207425
DOIs
Publication statusPublished - 15 Aug 2020

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    ZAYTS, O. A., & ZHOU, F. (2020). Politeness and relational work in novel digital contexts of healthcare communication. In D. ARCHER, K. GRAINGER, & P. JAGODZINSKI (Eds.), Politeness in Professional Contexts (pp. 107-126). John Benjamins Publishing Company. https://doi.org/10.1075/pbns.311.05zay