Programmed, autonomous-formal and spontaneous organizational learning

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

6 Citations (Scopus)

Abstract

Organizational learning (OL) has been represented either as the systematic governance of collective expertise or as a relatively anarchic process of implicit transaction within and across fluid, dispersed communities of practice. Qualitative case-study research open to both perspectives was conducted in a not-for-profit service organization, a franchisee company and a vertically integrated company, all based in Hong Kong. Two forms of OL as systematic governance were found: 'programmed' OL (POL) and 'autonomous-formal' OL (AFOL), respectively. The relative emphasis on POL and AFOL appeared to vary from organization to organization, and to be influenced by management philosophy and by institutional frameworks such as professionalization and franchisee status. A 'spontaneous' and dispersed form of implicitly transacted OL (SOL) was also found. SOL appeared to reflect natural exuberance but was attenuated when colleagues regarded knowledge as a commodity. There appeared to be synergy between AFOL and SOL.
Original languageEnglish
Pages (from-to)275-288
Number of pages14
JournalBritish Journal of Management
Volume14
Issue number3
DOIs
Publication statusPublished - 1 Sep 2003

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Industry
Profitability
Fluids
Organizational learning
Governance
Franchisee
Integrated
Service organization
Case study research
Expertise
Communities of practice
Synergy
Commodities
Professionalization
Management philosophy
Institutional framework
Hong Kong

Cite this

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title = "Programmed, autonomous-formal and spontaneous organizational learning",
abstract = "Organizational learning (OL) has been represented either as the systematic governance of collective expertise or as a relatively anarchic process of implicit transaction within and across fluid, dispersed communities of practice. Qualitative case-study research open to both perspectives was conducted in a not-for-profit service organization, a franchisee company and a vertically integrated company, all based in Hong Kong. Two forms of OL as systematic governance were found: 'programmed' OL (POL) and 'autonomous-formal' OL (AFOL), respectively. The relative emphasis on POL and AFOL appeared to vary from organization to organization, and to be influenced by management philosophy and by institutional frameworks such as professionalization and franchisee status. A 'spontaneous' and dispersed form of implicitly transacted OL (SOL) was also found. SOL appeared to reflect natural exuberance but was attenuated when colleagues regarded knowledge as a commodity. There appeared to be synergy between AFOL and SOL.",
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Programmed, autonomous-formal and spontaneous organizational learning. / PAK, C. K.; SNELL, Robin Stanley.

In: British Journal of Management, Vol. 14, No. 3, 01.09.2003, p. 275-288.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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