Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support

Wing Lok YEUNG; Yau Wai, Simon LI

doi:10.1145/2851581.2892464

Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support

Wing Lok YEUNG, Yau Wai, Simon LI

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

3 Citations (Scopus)

Abstract

Our on-going work concerns the effectiveness of voice-based task resumption support for smartphone users. This Late-Breaking Work presents results of a prototyping exercise involving a questionnaire-based survey and a quasi-experiment. In the quasi-experiment, participants were required to perform some manual tasks in a controlled environment while being interrupted by various voice calls. The effectiveness of different prototypes of a voice call application was tested. Subjective ratings of the prototypes were collected from the participants as a usability measurement. The results reveal some diverse views on the design of the dialogue interface for the voice call application.

Original language	English
Title of host publication	Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
Publisher	The Association for Computing Machinery
Pages	1788-1793
Number of pages	6
ISBN (Print)	9781450340823
DOIs	https://doi.org/10.1145/2851581.2892464
Publication status	Published - 1 Jan 2016

Keywords

Intelligent Personal Assistant
Interruption
Spoken Dialogue Interface
Task resumption

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10.1145/2851581.2892464

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abstract = "Our on-going work concerns the effectiveness of voice-based task resumption support for smartphone users. This Late-Breaking Work presents results of a prototyping exercise involving a questionnaire-based survey and a quasi-experiment. In the quasi-experiment, participants were required to perform some manual tasks in a controlled environment while being interrupted by various voice calls. The effectiveness of different prototypes of a voice call application was tested. Subjective ratings of the prototypes were collected from the participants as a usability measurement. The results reveal some diverse views on the design of the dialogue interface for the voice call application.",

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Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support. / YEUNG, Wing Lok; LI, Yau Wai, Simon.
Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems. The Association for Computing Machinery, 2016. p. 1788-1793.

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

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BT - Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems

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Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support

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