Abstract
Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 1674-1695 |
| Number of pages | 22 |
| Journal | Public Management Review |
| Volume | 22 |
| Issue number | 11 |
| Early online date | 8 Aug 2019 |
| DOIs | |
| Publication status | Published - 2020 |
| Externally published | Yes |
Bibliographical note
Prior versions of this manuscript were presented at Academy of Management Annual Meeting 2015 and Public Management Research Conference 2015.Funding
This work was supported by the National Research Foundation of Korea [NRF-2017S1A3A20676360];Nordic Innovation [P11041]. We thank Nordic Innovation for their financial support and Ash Center at Harvard Kennedy School for sharing the innovation applications at the Innovations in American Government Awards Program (IAGAP).
Keywords
- innovation focus
- innovation locus
- innovation typology
- Public service innovation
- public value