Quality improvement through customer satisfaction benchmarking: manual for customer satisfaction surveys

Alfred CM CHAN, Raymond KH CHAN, Lit Tung KWOK, Kai Man FUNG

Research output: Working paper › Working paper series

Original language	English
Publication status	Published - 2001

Name	APIAS Working Paper Series
Publisher	Lingnan University, Asia-Pacific Institute of Ageing Studies (APIAS)
No.	9

Access to Document

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