Quality strategy: Chinese experiences

C. S. TSENG, Y. L. WONG, B. WAN

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

Abstract

The decade of 1990s has been characterised by the more intensified global competition over the products and the resources markets. In order to stay competitive and profitable, firms are forced to find better means to secure the market, to reduce unnecessary costs, and to improve the productivity of the existing factors inputs.
Original languageEnglish
Title of host publicationTotal Quality Management
EditorsGopal K. Kanji
PublisherSpringer Netherlands
Pages220-223
ISBN (Electronic)978-94-011-0539-2
ISBN (Print)978-94-010-4240-6
DOIs
Publication statusPublished - 1995

Keywords

  • Customer Satisfaction
  • Total Quality Management
  • Chinese Firm
  • Special Economic Zone
  • Quality Strategy

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