In this paper we focus on system resilience from the perspective of understanding human error. In particular, we consider systematic cognitive slips, including post-completion errors, which are persistent, though infrequent. We outline the findings from empirical studies that have identified various factors that provoke or mitigate against such errors. We then describe approaches we are pursuing to encapsulate these insights in ways that can be re-used within system design. More broadly, we argue that an understanding of the factors that influence the likelihood of such errors can support organizations in designing systems and processes to minimize the likelihood of such errors.
|Title of host publication||Proceedings of the second resilience engineering symposium|
|Number of pages||8|
|Publication status||Published - 1 Jan 2006|
BLANDFORD, A., BACK, J., CURZON, P., LI, Y. W. S., & RUKSENAS, R. (2006). Reasoning about human error by modeling cognition and interaction. In Proceedings of the second resilience engineering symposium (pp. 36-43). les presses.