Relation between emotional labor and organizational citizenship behavior : an investigation among Chinese teaching professionals

Research output: Journal PublicationsJournal Article (refereed)

8 Citations (Scopus)

Abstract

This study examined the association between emotional labor and organizational citizenship behavior (OCB) and the mediation of work engagement in this relationship. A total of 264 teachers in Mainland China were recruited for this study. Bivariate correlation showed that both deep acting and the expression of naturally felt emotion were positively related to the two dimensions of OCB, namely, OCB toward the individual (OCBI) and OCB toward the organization (OCBO), whereas surface acting was not related to the OCB dimensions. Work engagement was also positively associated with both OCB dimensions. Regression results showed that work engagement partially mediated the relation between deep acting and OCBO, and that between the expression of naturally felt emotion and OCBI. Work engagement also fully mediated the association between deep acting and OCBI, and that between the expression of naturally felt emotion and OCBO. In light of these findings, strategies that encourage employees to display emotions consistent with their inner experience were discussed.
Original languageEnglish
Pages (from-to)253-272
Number of pages20
JournalThe Journal of General Psychology
Volume142
Issue number4
Early online date9 Dec 2015
DOIs
Publication statusPublished - 2015

Keywords

  • emotional labor
  • OCB
  • work engagement

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