Relationships for quality improvement in the Hong Kong-China supply chain

Alfred WONG, Dean TJOSVOLD, Y. L., Winnie WONG, C. K. LIU

    Research output: Journal PublicationsJournal Article (refereed)

    35 Citations (Scopus)

    Abstract

    Manufacturers recognize that trusting, long-term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co-operation and competition to specify the nature of these relationships and how they can be established. Results of structural equation analyses suggest that manufacturers and suppliers who build co-operative rather than competitive or independent goals, are able to discuss quality issues open-mindedly. This open-mindedness, in turn, strengthens trust and a long-term orientation which results in quality-enhancing relationships with suppliers. Deutsch's theory of co-operation and competition, although developed largely through North American research, seems useful for understanding and developing quality supply chain partnerships in East Asia.
    Original languageEnglish
    Pages (from-to)24-41
    Number of pages18
    JournalInternational Journal of Quality and Reliability Management
    Volume16
    Issue number1
    DOIs
    Publication statusPublished - 1 Jan 1999

    Fingerprint

    Supply chain
    Hong Kong
    Suppliers
    Quality improvement
    China
    Cooperation and competition
    Structural equations
    Long-term relationships
    Long-term orientation
    Open-mindedness
    East Asia
    Relationship quality

    Keywords

    • Co-operation
    • Competition
    • Hong Kong
    • Partnering
    • Quality improvement
    • Supply-chain management

    Cite this

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    title = "Relationships for quality improvement in the Hong Kong-China supply chain",
    abstract = "Manufacturers recognize that trusting, long-term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co-operation and competition to specify the nature of these relationships and how they can be established. Results of structural equation analyses suggest that manufacturers and suppliers who build co-operative rather than competitive or independent goals, are able to discuss quality issues open-mindedly. This open-mindedness, in turn, strengthens trust and a long-term orientation which results in quality-enhancing relationships with suppliers. Deutsch's theory of co-operation and competition, although developed largely through North American research, seems useful for understanding and developing quality supply chain partnerships in East Asia.",
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    author = "Alfred WONG and Dean TJOSVOLD and WONG, {Y. L., Winnie} and LIU, {C. K.}",
    year = "1999",
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    doi = "10.1108/02656719910226897",
    language = "English",
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    Relationships for quality improvement in the Hong Kong-China supply chain. / WONG, Alfred; TJOSVOLD, Dean; WONG, Y. L., Winnie; LIU, C. K.

    In: International Journal of Quality and Reliability Management, Vol. 16, No. 1, 01.01.1999, p. 24-41.

    Research output: Journal PublicationsJournal Article (refereed)

    TY - JOUR

    T1 - Relationships for quality improvement in the Hong Kong-China supply chain

    AU - WONG, Alfred

    AU - TJOSVOLD, Dean

    AU - WONG, Y. L., Winnie

    AU - LIU, C. K.

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    N2 - Manufacturers recognize that trusting, long-term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co-operation and competition to specify the nature of these relationships and how they can be established. Results of structural equation analyses suggest that manufacturers and suppliers who build co-operative rather than competitive or independent goals, are able to discuss quality issues open-mindedly. This open-mindedness, in turn, strengthens trust and a long-term orientation which results in quality-enhancing relationships with suppliers. Deutsch's theory of co-operation and competition, although developed largely through North American research, seems useful for understanding and developing quality supply chain partnerships in East Asia.

    AB - Manufacturers recognize that trusting, long-term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co-operation and competition to specify the nature of these relationships and how they can be established. Results of structural equation analyses suggest that manufacturers and suppliers who build co-operative rather than competitive or independent goals, are able to discuss quality issues open-mindedly. This open-mindedness, in turn, strengthens trust and a long-term orientation which results in quality-enhancing relationships with suppliers. Deutsch's theory of co-operation and competition, although developed largely through North American research, seems useful for understanding and developing quality supply chain partnerships in East Asia.

    KW - Co-operation

    KW - Competition

    KW - Hong Kong

    KW - Partnering

    KW - Quality improvement

    KW - Supply-chain management

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