Relationships for quality improvement in the Hong Kong-China supply chain

Alfred WONG, Dean TJOSVOLD, Y. L., Winnie WONG, C. K. LIU

Research output: Journal PublicationsJournal Article (refereed)

36 Citations (Scopus)

Abstract

Manufacturers recognize that trusting, long-term relationships with suppliers can contribute to improving the quality of their products. However, developing these relationships has proved quite challenging. This study uses the theory of co-operation and competition to specify the nature of these relationships and how they can be established. Results of structural equation analyses suggest that manufacturers and suppliers who build co-operative rather than competitive or independent goals, are able to discuss quality issues open-mindedly. This open-mindedness, in turn, strengthens trust and a long-term orientation which results in quality-enhancing relationships with suppliers. Deutsch's theory of co-operation and competition, although developed largely through North American research, seems useful for understanding and developing quality supply chain partnerships in East Asia.
Original languageEnglish
Pages (from-to)24-41
Number of pages18
JournalInternational Journal of Quality and Reliability Management
Volume16
Issue number1
DOIs
Publication statusPublished - 1 Jan 1999

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Keywords

  • Co-operation
  • Competition
  • Hong Kong
  • Partnering
  • Quality improvement
  • Supply-chain management

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