Respectful leadership for managing conflict to cope with market turbulence

Alfred WONG; Dean TJOSVOLD; Eva KHONG

doi:10.1057/978-1-137-48887-9_3

Respectful leadership for managing conflict to cope with market turbulence

FACULTY OF BUSINESS

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

Abstract

Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.

Original language	English
Title of host publication	Asian businesses in a turbulent environment : uncertainty and coping strategies
Editors	T. S. CHAN, Geng CUI
Publisher	Palgrave Macmillan
Pages	41-62
Number of pages	22
ISBN (Print)	9781137488855
DOIs	https://doi.org/10.1057/978-1-137-48887-9_3
Publication status	Published - 2016
Event	2015 Academy of International Business Southeast Asia regional conference: Global business and consumers in a networked world - Shangri-La’s Rasa Sayang Resort & Spa , Penang, Malaysia Duration: 3 Dec 2015 → 5 Dec 2015 https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/Home.html https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/04-Conference%20Program.pdf

Conference

Conference	2015 Academy of International Business Southeast Asia regional conference
Abbreviated title	AIBSEAR 2015
Country/Territory	Malaysia
City	Penang
Period	3/12/15 → 5/12/15
Internet address	https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/Home.html https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/04-Conference%20Program.pdf

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http://www.ln.edu.hk/hkibs/AIB/2015/aib2015/04-Conference%20Program.pdf

Cite this

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title = "Respectful leadership for managing conflict to cope with market turbulence",

abstract = "Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter{\textquoteright}s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter{\textquoteright}s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.",

author = "Alfred WONG and Dean TJOSVOLD and Eva KHONG",

year = "2016",

doi = "10.1057/978-1-137-48887-9_3",

language = "English",

isbn = "9781137488855",

pages = "41--62",

editor = "CHAN, {T. S.} and Geng CUI",

booktitle = "Asian businesses in a turbulent environment : uncertainty and coping strategies",

publisher = "Palgrave Macmillan",

note = "2015 Academy of International Business Southeast Asia regional conference : Global business and consumers in a networked world, AIBSEAR 2015 ; Conference date: 03-12-2015 Through 05-12-2015",

url = "https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/Home.html, https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/04-Conference%20Program.pdf",

}

WONG, A , TJOSVOLD, D & KHONG, E 2016, Respectful leadership for managing conflict to cope with market turbulence. in TS CHAN & G CUI (eds), Asian businesses in a turbulent environment : uncertainty and coping strategies. Palgrave Macmillan, pp. 41-62, 2015 Academy of International Business Southeast Asia regional conference, Penang, Malaysia, 3/12/15. https://doi.org/10.1057/978-1-137-48887-9_3

Respectful leadership for managing conflict to cope with market turbulence. / WONG, Alfred ; TJOSVOLD, Dean; KHONG, Eva.
Asian businesses in a turbulent environment : uncertainty and coping strategies. ed. / T. S. CHAN; Geng CUI. Palgrave Macmillan, 2016. p. 41-62.

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

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AU - TJOSVOLD, Dean

AU - KHONG, Eva

PY - 2016

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N2 - Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.

AB - Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.

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U2 - 10.1057/978-1-137-48887-9_3

DO - 10.1057/978-1-137-48887-9_3

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SN - 9781137488855

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BT - Asian businesses in a turbulent environment : uncertainty and coping strategies

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PB - Palgrave Macmillan

T2 - 2015 Academy of International Business Southeast Asia regional conference

Y2 - 3 December 2015 through 5 December 2015

ER -

Respectful leadership for managing conflict to cope with market turbulence

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