Respectful leadership for managing conflict to cope with market turbulence

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Abstract

Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.
Original languageEnglish
Title of host publicationAsian businesses in a turbulent environment : uncertainty and coping strategies
EditorsT. S. CHAN, Geng CUI
PublisherPalgrave Macmillan
Pages41-62
Number of pages22
ISBN (Print)9781137488855
DOIs
Publication statusPublished - 2016
EventAcademy of International Business Southeast Asia Regional Conference: Global business and consumer in a networked world - Shangri-La’sRasa Sayang Resort & Spa, Penang, Malaysia
Duration: 3 Dec 20155 Dec 2015
https://www.ln.edu.hk/hkibs/AIB/2015/aib2015/04-Conference%20Program.pdf

Conference

ConferenceAcademy of International Business Southeast Asia Regional Conference
Abbreviated titleAIBSEAR 2015
CountryMalaysia
CityPenang
Period3/12/155/12/15
Internet address

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Cite this

WONG, A., TJOSVOLD, D., & KHONG, E. (2016). Respectful leadership for managing conflict to cope with market turbulence. In T. S. CHAN, & G. CUI (Eds.), Asian businesses in a turbulent environment : uncertainty and coping strategies (pp. 41-62). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-48887-9_3