Abstract
While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
Original language | English |
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Pages (from-to) | 364-373 |
Number of pages | 10 |
Journal | Cornell Hospitality Quarterly |
Volume | 58 |
Issue number | 4 |
DOIs | |
Publication status | Published - 1 Nov 2017 |
Keywords
- citizenship behavior
- cross-level research
- hospitality industry
- job crafting
- servant leadership