Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation

Ali BAVIK, Yuen Lam BAVIK, Pok Man TANG

Research output: Journal PublicationsJournal Article (refereed)

31 Citations (Scopus)


While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
Original languageEnglish
Pages (from-to)364-373
Number of pages10
JournalCornell Hospitality Quarterly
Issue number4
Publication statusPublished - 1 Nov 2017



  • citizenship behavior
  • cross-level research
  • hospitality industry
  • job crafting
  • servant leadership

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