Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation

Ali BAVIK, Yuen Lam BAVIK, Pok Man TANG

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

20 Citations (Scopus)

Abstract

While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
Original languageEnglish
Pages (from-to)364-373
Number of pages10
JournalCornell Hospitality Quarterly
Volume58
Issue number4
DOIs
Publication statusPublished - 1 Nov 2017

Fingerprint

citizenship
leadership
stakeholder
Employees
Citizenship behavior
Servant leadership
Stakeholders

Keywords

  • citizenship behavior
  • cross-level research
  • hospitality industry
  • job crafting
  • servant leadership

Cite this

BAVIK, Ali ; BAVIK, Yuen Lam ; TANG, Pok Man. / Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation. In: Cornell Hospitality Quarterly. 2017 ; Vol. 58, No. 4. pp. 364-373.
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Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation. / BAVIK, Ali; BAVIK, Yuen Lam; TANG, Pok Man.

In: Cornell Hospitality Quarterly, Vol. 58, No. 4, 01.11.2017, p. 364-373.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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