Service leadership education for university students in Hong Kong: Subjective outcome evaluation

Daniel T.L. SHEK*, Li LIN, Ting Ting LIU

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

30 Citations (Scopus)


This study examined the perceptions of students taking a subject entitled "Service Leadership" at the Hong Kong Polytechnic University. After taking the subject, the students were invited to respond to a subjective outcome evaluation measure assessing the perceived program qualities, instructor qualities and perceived benefits of the subject. Regarding the descriptive profile of responses to the items, students displayed positive perceptions of the subject content and teachers, and most of them regarded the subject to be beneficial to their development of service leadership qualities. While the three dimensions of subjective outcome were significantly correlated, perceived program qualities but not perceived instructor qualities predicted perceived effectiveness of the program.

Original languageEnglish
Pages (from-to)513-521
Number of pages9
JournalInternational Journal on Disability and Human Development
Issue number4
Early online date14 Aug 2014
Publication statusPublished - 2014
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2014 by De Gruyter 2014.


  • Chinese
  • client satisfaction
  • service leadership
  • subjective outcome evaluation
  • university students


Dive into the research topics of 'Service leadership education for university students in Hong Kong: Subjective outcome evaluation'. Together they form a unique fingerprint.

Cite this