Service leadership education for university students in Hong Kong: qualitative evaluation

Daniel T.L. SHEK*, Li LIN, Ting Ting LIU, Moon Y.M. LAW

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

27 Citations (Scopus)


This study examined the perceptions of students taking a subject entitled "Service Leadership" at The Hong Kong Polytechnic University which was developed using the model proposed by the Hong Kong Institute of Service Leadership and Management (HKI-SLAM). After taking this subject, students were invited to participate in a qualitative study where they used three descriptors and a metaphor to describe their experiences about the subject. Based on the reflections of 50 students, results showed that 96.1% of the descriptors and 90% of the metaphors used by the students were positive. In conjunction with the objective outcome evaluation, subjective outcome evaluation and process evaluation findings, the present study suggests that "Service Leadership" is a subject that can promote holistic development in Chinese university students in Hong Kong.

Original languageEnglish
Pages (from-to)523-529
Number of pages7
JournalInternational Journal on Disability and Human Development
Issue number4
Early online date21 Jul 2014
Publication statusPublished - 2014
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2014 by De Gruyter 2014.


  • Chinese
  • metaphors
  • qualitative evaluation
  • service leadership
  • university students


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