Service leadership education for university students in Hong Kong: qualitative evaluation

This study examined the perceptions of students taking a subject entitled "Service Leadership" at The Hong Kong Polytechnic University which was developed using the model proposed by the Hong Kong Institute of Service Leadership and Management (HKI-SLAM). After taking this subject, students were invited to participate in a qualitative study where they used three descriptors and a metaphor to describe their experiences about the subject. Based on the reflections of 50 students, results showed that 96.1% of the descriptors and 90% of the metaphors used by the students were positive. In conjunction with the objective outcome evaluation, subjective outcome evaluation and process evaluation findings, the present study suggests that "Service Leadership" is a subject that can promote holistic development in Chinese university students in Hong Kong.