Social face in conflict : effects of affronts to person and position in China

Dean William TJOSVOLD, Haifa F. SUN

Research output: Journal PublicationsJournal Article (refereed)

27 Citations (Scopus)

Abstract

Social face concerns have been theorized as greatly affecting management of conflict and as likely to lead to conflict avoidance, especially among collectivist people. However, this study proposed that confirmation of personal face, even with strong negative evaluations of position, can facilitate the effective use of open disagreement to make decisions. Experimental findings obtained in China indicated that confirmation of personal face, compared with affronts, developed a cooperative context for conflict management; specifically, it promoted uncertainty about one's original position, exploration and understanding of the opposing view, efforts to integrate positions, and confidence in the relationship. Affronts to position had very modest effects on the dynamics and outcomes of conflict. Results were interpreted as suggesting that group members can manage their conflicts constructively when they communicate a direct confirmation of face.
Original languageEnglish
Pages (from-to)259-271
Number of pages13
JournalGroup Dynamics
Volume4
Issue number3
DOIs
Publication statusPublished - 1 Jan 2000

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abstract = "Social face concerns have been theorized as greatly affecting management of conflict and as likely to lead to conflict avoidance, especially among collectivist people. However, this study proposed that confirmation of personal face, even with strong negative evaluations of position, can facilitate the effective use of open disagreement to make decisions. Experimental findings obtained in China indicated that confirmation of personal face, compared with affronts, developed a cooperative context for conflict management; specifically, it promoted uncertainty about one's original position, exploration and understanding of the opposing view, efforts to integrate positions, and confidence in the relationship. Affronts to position had very modest effects on the dynamics and outcomes of conflict. Results were interpreted as suggesting that group members can manage their conflicts constructively when they communicate a direct confirmation of face.",
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Social face in conflict : effects of affronts to person and position in China. / TJOSVOLD, Dean William; SUN, Haifa F.

In: Group Dynamics, Vol. 4, No. 3, 01.01.2000, p. 259-271.

Research output: Journal PublicationsJournal Article (refereed)

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N2 - Social face concerns have been theorized as greatly affecting management of conflict and as likely to lead to conflict avoidance, especially among collectivist people. However, this study proposed that confirmation of personal face, even with strong negative evaluations of position, can facilitate the effective use of open disagreement to make decisions. Experimental findings obtained in China indicated that confirmation of personal face, compared with affronts, developed a cooperative context for conflict management; specifically, it promoted uncertainty about one's original position, exploration and understanding of the opposing view, efforts to integrate positions, and confidence in the relationship. Affronts to position had very modest effects on the dynamics and outcomes of conflict. Results were interpreted as suggesting that group members can manage their conflicts constructively when they communicate a direct confirmation of face.

AB - Social face concerns have been theorized as greatly affecting management of conflict and as likely to lead to conflict avoidance, especially among collectivist people. However, this study proposed that confirmation of personal face, even with strong negative evaluations of position, can facilitate the effective use of open disagreement to make decisions. Experimental findings obtained in China indicated that confirmation of personal face, compared with affronts, developed a cooperative context for conflict management; specifically, it promoted uncertainty about one's original position, exploration and understanding of the opposing view, efforts to integrate positions, and confidence in the relationship. Affronts to position had very modest effects on the dynamics and outcomes of conflict. Results were interpreted as suggesting that group members can manage their conflicts constructively when they communicate a direct confirmation of face.

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