Strategic management and public service performance: The way ahead

George A. BOYNE*, Richard M. WALKER

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

141 Citations (Scopus)

Abstract

Strategic management is now prominent on the agenda of public administration scholars and practitioners. In this review, the authors outline why approaches based on strategy are suited to public agencies, noting the ways in which strategy varies across public organizations, seeks to match internal capacities to organizational environments, and shapes the impact of external and internal constraints on performance. Empirical evidence on the impact of strategy on performance is placed under the microscope, and while there are many positive relationships, the evidence base is limited in terms of its scope, data, methods, measures, and coverage. The authors trace out what needs to be done to move the field forward, noting in particular that theoretical enrichment, empirical variety, and explanations of causal complexity are likely to come from a synthesis of models of strategy and publicness. © 2010 The American Society for Public Administration.
Original languageEnglish
Pages (from-to)s185-s192
Number of pages8
JournalPublic Administration Review
Volume70
Issue numbers1
Early online date3 Dec 2010
DOIs
Publication statusPublished - Dec 2010
Externally publishedYes

Funding

This study was funded by the Economic and Social Research Council grant “How Public Management Matters” (RES-062-23-0039).

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