Supply chain relationships for customer satisfaction in China : interdependence and cooperative goals

Research output: Journal PublicationsJournal Article (refereed)

24 Citations (Scopus)

Abstract

This study develops a model based on Deutsch’s theory of cooperation and competition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement; these relationships in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that cooperative goals are an important basis for developing effective supply chain partnerships in Asia and perhaps in other regions as well.
Original languageEnglish
Pages (from-to)179-199
Number of pages21
JournalAsia Pacific Journal of Management
Volume22
Issue number2
DOIs
Publication statusPublished - 1 Jun 2005

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Continuous improvement
Supply chain relationships
Structural equations
Interdependence
Asia
Supply chain
Customer satisfaction
Interaction
Suppliers
China
Distributor
Cooperation and competition

Cite this

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title = "Supply chain relationships for customer satisfaction in China : interdependence and cooperative goals",
abstract = "This study develops a model based on Deutsch’s theory of cooperation and competition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement; these relationships in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that cooperative goals are an important basis for developing effective supply chain partnerships in Asia and perhaps in other regions as well.",
author = "WONG, {Shiu Ho, Alfred} and TJOSVOLD, {Dean William} and Pengzhu ZHANG",
year = "2005",
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Supply chain relationships for customer satisfaction in China : interdependence and cooperative goals. / WONG, Shiu Ho, Alfred; TJOSVOLD, Dean William; ZHANG, Pengzhu.

In: Asia Pacific Journal of Management, Vol. 22, No. 2, 01.06.2005, p. 179-199.

Research output: Journal PublicationsJournal Article (refereed)

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N2 - This study develops a model based on Deutsch’s theory of cooperation and competition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement; these relationships in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that cooperative goals are an important basis for developing effective supply chain partnerships in Asia and perhaps in other regions as well.

AB - This study develops a model based on Deutsch’s theory of cooperation and competition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement; these relationships in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that cooperative goals are an important basis for developing effective supply chain partnerships in Asia and perhaps in other regions as well.

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DO - 10.1007/s10490-005-1254-0

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