Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals

Research output: Other Conference ContributionsConference Paper (other)Researchpeer-review

Abstract

Organizations world-wide are experimenting with ways to develop partnerships with suppliers and distributors to meet the demands of the marketplace. However, developing effective relationships across organizations has proved difficult. This study develops a model based on the theory of cooperation and
competition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement that in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that Deutsch’s theory of cooperation and competition, although developed largely through North American research, is useful for analyzing supply chain partnerships in East Asia and that cooperative goals are an important way to develop effective supply chain partnerships.
Original languageEnglish
Publication statusPublished - 19 Nov 2001
EventAcademy of International Business 2001 Annual Meeting: Looking Towards the Future - Australia, Sydney, Australia
Duration: 16 Nov 200119 Nov 2001
https://aib.msu.edu/events/2001/index.htm

Conference

ConferenceAcademy of International Business 2001 Annual Meeting
CountryAustralia
CitySydney
Period16/11/0119/11/01
Internet address

Fingerprint

Supply chain relationships
Interdependence
Customer satisfaction
China
Supply chain
Suppliers
Distributor
Continuous improvement
Structural equations
Interaction
East Asia
Cooperation and competition

Cite this

WONG, A., TJOSVOLD, D. W., & ZHANG, P. (2001). Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals. Paper presented at Academy of International Business 2001 Annual Meeting, Sydney, Australia.
WONG, Alfred ; TJOSVOLD, Dean William ; ZHANG, Pengzhu. / Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals. Paper presented at Academy of International Business 2001 Annual Meeting, Sydney, Australia.
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title = "Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals",
abstract = "Organizations world-wide are experimenting with ways to develop partnerships with suppliers and distributors to meet the demands of the marketplace. However, developing effective relationships across organizations has proved difficult. This study develops a model based on the theory of cooperation andcompetition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement that in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that Deutsch’s theory of cooperation and competition, although developed largely through North American research, is useful for analyzing supply chain partnerships in East Asia and that cooperative goals are an important way to develop effective supply chain partnerships.",
author = "Alfred WONG and TJOSVOLD, {Dean William} and Pengzhu ZHANG",
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WONG, A, TJOSVOLD, DW & ZHANG, P 2001, 'Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals' Paper presented at Academy of International Business 2001 Annual Meeting, Sydney, Australia, 16/11/01 - 19/11/01, .

Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals. / WONG, Alfred; TJOSVOLD, Dean William; ZHANG, Pengzhu.

2001. Paper presented at Academy of International Business 2001 Annual Meeting, Sydney, Australia.

Research output: Other Conference ContributionsConference Paper (other)Researchpeer-review

TY - CONF

T1 - Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals

AU - WONG, Alfred

AU - TJOSVOLD, Dean William

AU - ZHANG, Pengzhu

PY - 2001/11/19

Y1 - 2001/11/19

N2 - Organizations world-wide are experimenting with ways to develop partnerships with suppliers and distributors to meet the demands of the marketplace. However, developing effective relationships across organizations has proved difficult. This study develops a model based on the theory of cooperation andcompetition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement that in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that Deutsch’s theory of cooperation and competition, although developed largely through North American research, is useful for analyzing supply chain partnerships in East Asia and that cooperative goals are an important way to develop effective supply chain partnerships.

AB - Organizations world-wide are experimenting with ways to develop partnerships with suppliers and distributors to meet the demands of the marketplace. However, developing effective relationships across organizations has proved difficult. This study develops a model based on the theory of cooperation andcompetition to clarify the supply chain relationships and interactions that contribute to customer satisfaction. Results of structural equation analyses suggest that organizations and suppliers and organizations and distributors who recognize each other’s importance develop cooperative rather than competitive and independent goals. With cooperative goals, they come to trust each other and work for continuous improvement that in turn result in the products and service that satisfy customers. Results were interpreted as suggesting that Deutsch’s theory of cooperation and competition, although developed largely through North American research, is useful for analyzing supply chain partnerships in East Asia and that cooperative goals are an important way to develop effective supply chain partnerships.

M3 - Conference Paper (other)

ER -

WONG A, TJOSVOLD DW, ZHANG P. Supply Chain Relationships for Customer Satisfaction in China: Leadership, Interdependence, and Cooperative Goals. 2001. Paper presented at Academy of International Business 2001 Annual Meeting, Sydney, Australia.