The conflict-positive organization : it depends upon us

Research output: Journal PublicationsJournal Article (refereed)

174 Citations (Scopus)

Abstract

Although still widely assumed to be disruptive, conflict, when managed appropriately, has been found to make teamwork within and between organizations effective. However, organizational members often have competitive relationships and orientations to dealing with conflict that lead to conflict avoidance and escalation, approaches that sabotage decision-making and relational bonds. Conflict researchers have contributed to the bad reputation of conflict by confounding conflict and competition and suggesting that the kind of conflict, rather than its management, determines its outcomes. Studies in the West and East indicate that by developing cooperative relationships and the skills to discuss diverse views open-mindedly, organizations can empower managers and employees to use conflict to probe problems, create innovative solutions, learn from their experience, and enliven their relationships.
Original languageEnglish
Pages (from-to)19-28
Number of pages10
JournalJournal of Organizational Behavior
Volume29
Issue number1
DOIs
Publication statusPublished - 1 Jan 2008

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organization
sabotage
Conflict (Psychology)
escalation
teamwork
reputation
Decision Making
Research Personnel
employee
manager
decision making
management
experience

Cite this

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abstract = "Although still widely assumed to be disruptive, conflict, when managed appropriately, has been found to make teamwork within and between organizations effective. However, organizational members often have competitive relationships and orientations to dealing with conflict that lead to conflict avoidance and escalation, approaches that sabotage decision-making and relational bonds. Conflict researchers have contributed to the bad reputation of conflict by confounding conflict and competition and suggesting that the kind of conflict, rather than its management, determines its outcomes. Studies in the West and East indicate that by developing cooperative relationships and the skills to discuss diverse views open-mindedly, organizations can empower managers and employees to use conflict to probe problems, create innovative solutions, learn from their experience, and enliven their relationships.",
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The conflict-positive organization : it depends upon us. / TJOSVOLD, Dean William.

In: Journal of Organizational Behavior, Vol. 29, No. 1, 01.01.2008, p. 19-28.

Research output: Journal PublicationsJournal Article (refereed)

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