The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality : a multi-level analysis

  • C., Harry HUI
  • , C. K., Warren CHIU
  • , L. H., Philip YU
  • , Hing Cheung, Kevin CHENG
  • , H. M., Herman TSE

Research output: Journal Publications › Journal Article (refereed) › peer-review

78 Citations (Scopus)

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Social Sciences

Psychology