The Impact of Customer Creativity on Service Employees: An Emotional Appraisal Perspective

Research output: Other Conference Contributions › Abstract › peer-review

Original language	English
DOIs	https://doi.org/10.5465/AMBPP.2020.18674abstract
Publication status	Published - 20 Jul 2020
Externally published	Yes
Event	80th Annual Meeting of the Academy of Management: 20/20: Broadening our Sight - Vancouver, Canada Duration: 7 Aug 2020 → 11 Aug 2020

Conference	80th Annual Meeting of the Academy of Management
Country/Territory	Canada
City	Vancouver
Period	7/08/20 → 11/08/20

Access to Document

@conference{9b00a6637d514c2595976a97a1e60883,

title = "The Impact of Customer Creativity on Service Employees: An Emotional Appraisal Perspective",

author = "LEE, \{Randy Xue Ren\} and TANG, \{Pok Man\} and Anthony KLOTZ and Remus ILIES and MCCLEAN, \{Shawn T.\}",

year = "2020",

month = jul,

day = "20",

doi = "10.5465/AMBPP.2020.18674abstract",

language = "English",

note = "80th Annual Meeting of the Academy of Management : 20/20: Broadening our Sight ; Conference date: 07-08-2020 Through 11-08-2020",

}

TY - CONF

T1 - The Impact of Customer Creativity on Service Employees: An Emotional Appraisal Perspective

AU - LEE, Randy Xue Ren

AU - TANG, Pok Man

AU - KLOTZ, Anthony

AU - ILIES, Remus

AU - MCCLEAN, Shawn T.

PY - 2020/7/20

Y1 - 2020/7/20

U2 - 10.5465/AMBPP.2020.18674abstract

DO - 10.5465/AMBPP.2020.18674abstract

M3 - Abstract

T2 - 80th Annual Meeting of the Academy of Management

Y2 - 7 August 2020 through 11 August 2020

ER -