The Impact of Customer Creativity on Service Employees: An Emotional Appraisal Perspective

Randy Xue Ren LEE, Pok Man TANG, Anthony KLOTZ, Remus ILIES, Shawn T. MCCLEAN

Research output: Other Conference Contributions › Abstract › peer-review

Original language	English
DOIs	https://doi.org/10.5465/AMBPP.2020.18674abstract
Publication status	Published - 20 Jul 2020
Externally published	Yes
Event	80th Annual Meeting of the Academy of Management: 20/20: Broadening our Sight - Vancouver, Canada Duration: 7 Aug 2020 → 11 Aug 2020

Conference	80th Annual Meeting of the Academy of Management
Country/Territory	Canada
City	Vancouver
Period	7/08/20 → 11/08/20

Access to Document

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title = "The Impact of Customer Creativity on Service Employees: An Emotional Appraisal Perspective",

author = "LEE, \{Randy Xue Ren\} and TANG, \{Pok Man\} and Anthony KLOTZ and Remus ILIES and MCCLEAN, \{Shawn T.\}",

year = "2020",

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doi = "10.5465/AMBPP.2020.18674abstract",

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AU - TANG, Pok Man

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AU - ILIES, Remus

AU - MCCLEAN, Shawn T.

PY - 2020/7/20

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T2 - 80th Annual Meeting of the Academy of Management

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