The impact of other group members on tourists’ travel experiences : a study of domestic package tours in China

Research output: Journal PublicationsJournal Article (refereed)

11 Citations (Scopus)

Abstract

Purpose: This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Design/methodology/approach: Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT). Findings: The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members. Research limitations/implications: This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts. Practical implications: The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications: This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience. Originality/value: This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.
Original languageEnglish
Pages (from-to)640-658
Number of pages19
JournalInternational Journal of Contemporary Hospitality Management
Volume28
Issue number3
DOIs
Publication statusPublished - 1 Jan 2016

Fingerprint

tourism
tourism management
travel
Tourists
China
methodology
Group package tour
Tourism
firm
attribute
young
Staff
Factors
Design methodology
Language
Interaction
Tour guide
Tourist experience
Tour operators
Critical incident technique

Keywords

  • China
  • Services
  • Tour operators
  • Tourism
  • Travel

Cite this

@article{48d47389b44344339eeda38fcd7f9c31,
title = "The impact of other group members on tourists’ travel experiences : a study of domestic package tours in China",
abstract = "Purpose: This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Design/methodology/approach: Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT). Findings: The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members. Research limitations/implications: This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts. Practical implications: The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications: This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience. Originality/value: This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.",
keywords = "China, Services, Tour operators, Tourism, Travel",
author = "YIN, {Cheng Yue} and POON, {Shing Chung, Patrick}",
year = "2016",
month = "1",
day = "1",
doi = "10.1108/IJCHM-07-2014-0340",
language = "English",
volume = "28",
pages = "640--658",
journal = "International Journal of Contemporary Hospitality Management",
issn = "0959-6119",
publisher = "Emerald Group Publishing Ltd.",
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AU - YIN, Cheng Yue

AU - POON, Shing Chung, Patrick

PY - 2016/1/1

Y1 - 2016/1/1

N2 - Purpose: This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Design/methodology/approach: Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT). Findings: The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members. Research limitations/implications: This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts. Practical implications: The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications: This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience. Originality/value: This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.

AB - Purpose: This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Design/methodology/approach: Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT). Findings: The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members. Research limitations/implications: This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts. Practical implications: The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications: This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience. Originality/value: This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.

KW - China

KW - Services

KW - Tour operators

KW - Tourism

KW - Travel

UR - http://commons.ln.edu.hk/sw_master/5066

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DO - 10.1108/IJCHM-07-2014-0340

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JF - International Journal of Contemporary Hospitality Management

SN - 0959-6119

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