The impacts of information privacy, monetary reward, and buyers’ protection excess on consumers’ utility using E-payment gateways : a conjoint analysis

K. W., Kevin HO, Wing Kuen, Eric SEE-TO, Xin XU

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)

1 Scopus Citations

Abstract

This paper reports our findings on the impacts of information privacy, financial reward, and buyers’ protection excess on consumers’ utility using E-payment Gateways. We invited users of the G2C E-government Portal of Hong Kong to participate in an online experiment and collected data from 1,795 subjects. From our conjoint analysis, we find that monetary reward has the most significant impact on consumers’ utility among the six design attributes of E-payment Gateways investigated in this study, i.e. monetary reward, online transfer of information, acceptability, buyers’ protection excess, anonymity, and physical control. We also observe that there is a gender impact on the relative importance of these attributes.
Original languageEnglish
Title of host publicationPACIS 2010 proceedings
PublisherAssociation for Information Systems
Publication statusPublished - 1 Jan 2010
Externally publishedYes

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Keywords

  • Buyers’ Protection Excess
  • Conjoint Analysis
  • Information Privacy
  • Monetary Reward
  • Prospect Theory

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