The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees

Yue Lok, Francis CHEUNG, So Kum, Catherine TANG

Research output: Journal PublicationsJournal Article (refereed)peer-review

47 Citations (Scopus)

Abstract

The authors extended Hobfoll's Conservation of Resources (COR) model to examine the influence of emotional dissonance and work resources on burnout among 392 Chinese human service employees. Bivariate correlation results showed that emotional dissonance correlated positively with display rules and burnout, but negatively with work resources, specifically, satisfactory work relations and job rewards. Results of structural equation modeling analyses supported the extension of the COR model to study the dissonance-resources-burnout association. In the revised model, display rules had a direct impact on emotional dissonance, which in turn influenced burnout indirectly through the mediation of work resources. Limitations of the study and implications for work stress management are discussed.
Original languageEnglish
Pages (from-to)72-87
Number of pages16
JournalInternational Journal of Stress Management
Volume14
Issue number1
DOIs
Publication statusPublished - 1 Feb 2007
Externally publishedYes

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