The information-seeking behavior of health professionals in Hong Kong: a survey of thirty-seven hospitals

Grace Yin Ting CHENG, Mei Chun Louisa LAM

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

11 Citations (Scopus)

Abstract

Shortly after the establishment of Hong Kong's Hospital Authority (HA) in 1990, ten library service networks supported by the Library Information Systems (HALIS) were established to pool resources. A survey was undertaken to investigate the information-seeking behavior of health professionals working in thirty-seven public hospitals, examine their information needs, assess user satisfaction with and the impact of library services (including HALIS), and examine why hospital libraries sometimes fail to meet user needs. The findings revealed disparate use patterns among different groups of health professionals and confirmed that medical staff were most satisfied with the library collections and services. The nurses and hospital executives were found to be underserved. They needed information not only for work-related reasons but also to support self-study and development. The new HALIS service was neither well known nor widely used, especially among nurses. The findings provided valuable measures of performance for comparing different hospitals and assessing changes over time. Survey results also highlighted areas in which improvements are needed, such as collection enhancement, promotion and user training, and assessment of the impact of library service on patient care. Subsequent developments in these directions have led to increased awareness and use of library services and confirmed the direction of strategic plans for growth.
Original languageEnglish
Pages (from-to)32-40
Number of pages9
JournalBulletin of the Medical Library Association
Volume84
Issue number1
Publication statusPublished - Jan 1996
Externally publishedYes

Fingerprint

Information Seeking Behavior
Library Services
Hong Kong
Health
Hospital Libraries
Nurse Administrators
Public Hospitals
Medical Staff
Information Systems
Libraries
Patient Care
Nurses
Surveys and Questionnaires
Growth

Bibliographical note

Continued by Journal of the Medical Library Association

Keywords

  • CD-ROM
  • Computer Communication Networks/statistics & numerical data
  • Computer User Training
  • Consumer Behavior
  • Databases, Bibliographic
  • Health Personnel
  • Hong Kong
  • Humans
  • Libraries, Medical/organization & administration
  • Library Services/statistics & numerical data
  • Library Surveys
  • Random Allocation

Cite this

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title = "The information-seeking behavior of health professionals in Hong Kong: a survey of thirty-seven hospitals",
abstract = "Shortly after the establishment of Hong Kong's Hospital Authority (HA) in 1990, ten library service networks supported by the Library Information Systems (HALIS) were established to pool resources. A survey was undertaken to investigate the information-seeking behavior of health professionals working in thirty-seven public hospitals, examine their information needs, assess user satisfaction with and the impact of library services (including HALIS), and examine why hospital libraries sometimes fail to meet user needs. The findings revealed disparate use patterns among different groups of health professionals and confirmed that medical staff were most satisfied with the library collections and services. The nurses and hospital executives were found to be underserved. They needed information not only for work-related reasons but also to support self-study and development. The new HALIS service was neither well known nor widely used, especially among nurses. The findings provided valuable measures of performance for comparing different hospitals and assessing changes over time. Survey results also highlighted areas in which improvements are needed, such as collection enhancement, promotion and user training, and assessment of the impact of library service on patient care. Subsequent developments in these directions have led to increased awareness and use of library services and confirmed the direction of strategic plans for growth.",
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The information-seeking behavior of health professionals in Hong Kong: a survey of thirty-seven hospitals. / CHENG, Grace Yin Ting; LAM, Mei Chun Louisa.

In: Bulletin of the Medical Library Association, Vol. 84, No. 1, 01.1996, p. 32-40.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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