Tremendous effort and resources go into achieving enterprise agility. Business processes are the primary entity concerned with these efforts and resources because they constitute the know-how of any enterprise. Processes can be structured or unstructured; the former are well formed, often repetitive, and call for intense coordination among stakeholders. The latter are loosely defined and call for stakeholders' personal experiences and social interactions. Here, the authors demystify the social interactions on which network-based business processes are developed, structure them for better tracking, and analyze the value they add to enterprise operations.
- business process
- social computing