The role of trust in knowledge management

Lai Cheung, Leo LEUNG, Kwok Fai LAU

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

Abstract

In Chapter 5, Leo Leung and K.F. Lau examine the role of trust in knowledge generation and dissemination. Distinction is made between perceived trust at interpersonal level and inter-organizational level (or group level). Two strands of research streams are employed to understand the role of trust in knowledge management process at these two levels. First, social exchange theory is used to explore the interactions among individuals in developing trust at interpersonal level. Then, transaction cost analysis is adopted to investigate the role of trust as a coordinating mechanism in organizing functional activities within and between organizations in addition to the use of either market or hierarchy. Both theories provide a conceptual foundation to understand the development of trust in facilitating knowledge creation and transfer. Different forms of trust may emerge throughout different stages of the knowledge management process. Developing unconditional trust requires time, costs and commitment of resources. Some empirical research studies have demonstrated a positive relationship between trust and knowledge generation/dissemination. An appropriate organizational setting such as team orientation, market-oriented culture and open-communication climate is important to trust-building. Various strategies for building trust are discussed at the end of this chapter.
Original languageEnglish
Title of host publicationHarmony versus conflict in Asian business : managing in a turbulent era
PublisherPalgrave Macmillan
Pages65-77
Number of pages13
ISBN (Print)9780230590441
DOIs
Publication statusPublished - 1 Oct 2007

Fingerprint

Knowledge management process
Knowledge management
Knowledge generation
Communication
Organizational level
Social exchange theory
Resources
Knowledge dissemination
Knowledge creation
Interaction
Climate
Market orientation
Empirical research
Time costs
Knowledge transfer
Transaction cost analysis
Organizing
Dissemination

Cite this

LEUNG, L. C. L., & LAU, K. F. (2007). The role of trust in knowledge management. In Harmony versus conflict in Asian business : managing in a turbulent era (pp. 65-77). Palgrave Macmillan. https://doi.org/10.1057/9780230590441
LEUNG, Lai Cheung, Leo ; LAU, Kwok Fai. / The role of trust in knowledge management. Harmony versus conflict in Asian business : managing in a turbulent era. Palgrave Macmillan, 2007. pp. 65-77
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LEUNG, LCL & LAU, KF 2007, The role of trust in knowledge management. in Harmony versus conflict in Asian business : managing in a turbulent era. Palgrave Macmillan, pp. 65-77. https://doi.org/10.1057/9780230590441

The role of trust in knowledge management. / LEUNG, Lai Cheung, Leo; LAU, Kwok Fai.

Harmony versus conflict in Asian business : managing in a turbulent era. Palgrave Macmillan, 2007. p. 65-77.

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

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LEUNG LCL, LAU KF. The role of trust in knowledge management. In Harmony versus conflict in Asian business : managing in a turbulent era. Palgrave Macmillan. 2007. p. 65-77 https://doi.org/10.1057/9780230590441