Total Quality in Purchasing

Shiu Ho WONG

doi:10.1007/978-94-011-0539-2_19

Total Quality in Purchasing

Shiu Ho WONG

Department of Management

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

Abstract

The global marketplace, technological changes, and other factors are encouraging companies to be more competitive. This means that companies are trying to satisfy customers with quality products and services[l]. These changes are having a great impact on numerous companies in their approaches to achieving excellence and distinctive competitive advantages. Today, many companies view Total Quality Management(TQM) as a useful approach[2]. Therefore, quality is becoming the most important strategic issue facing top management in the 1990s[3]. In fact, there is considerable evidence indicating a strong relationship between quality and profitability from the Profit Impact of Marketing Strategies.

Original language	English
Title of host publication	Total quality in purchasing : Proceedings of the first world congress
Editors	Gopal K. Kanji
Publisher	Springer
Pages	181-184
Number of pages	4
ISBN (Print)	9789401042406
DOIs	https://doi.org/10.1007/978-94-011-0539-2_19
Publication status	Published - 1995
Event	The 1st World Congress for Total Quality Management - Sheffield Hallam University, Sheffield, United Kingdom Duration: 1 Jan 1995 → 1 Jan 1995 https://link.springer.com/content/pdf/bfm%3A978-94-011-0539-2%2F1.pdf

Conference

Conference	The 1st World Congress for Total Quality Management
Country/Territory	United Kingdom
City	Sheffield
Period	1/01/95 → 1/01/95
Internet address	https://link.springer.com/content/pdf/bfm%3A978-94-011-0539-2%2F1.pdf

Access to Document

10.1007/978-94-011-0539-2_19

Cite this

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title = "Total Quality in Purchasing",

abstract = "The global marketplace, technological changes, and other factors are encouraging companies to be more competitive. This means that companies are trying to satisfy customers with quality products and services[l]. These changes are having a great impact on numerous companies in their approaches to achieving excellence and distinctive competitive advantages. Today, many companies view Total Quality Management(TQM) as a useful approach[2]. Therefore, quality is becoming the most important strategic issue facing top management in the 1990s[3]. In fact, there is considerable evidence indicating a strong relationship between quality and profitability from the Profit Impact of Marketing Strategies.",

author = "WONG, \{Shiu Ho\}",

year = "1995",

doi = "10.1007/978-94-011-0539-2\_19",

language = "English",

isbn = "9789401042406",

pages = "181--184",

editor = "Kanji, \{Gopal K.\}",

booktitle = "Total quality in purchasing : Proceedings of the first world congress",

publisher = "Springer",

note = "The 1st World Congress for Total Quality Management ; Conference date: 01-01-1995 Through 01-01-1995",

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AU - WONG, Shiu Ho

PY - 1995

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N2 - The global marketplace, technological changes, and other factors are encouraging companies to be more competitive. This means that companies are trying to satisfy customers with quality products and services[l]. These changes are having a great impact on numerous companies in their approaches to achieving excellence and distinctive competitive advantages. Today, many companies view Total Quality Management(TQM) as a useful approach[2]. Therefore, quality is becoming the most important strategic issue facing top management in the 1990s[3]. In fact, there is considerable evidence indicating a strong relationship between quality and profitability from the Profit Impact of Marketing Strategies.

AB - The global marketplace, technological changes, and other factors are encouraging companies to be more competitive. This means that companies are trying to satisfy customers with quality products and services[l]. These changes are having a great impact on numerous companies in their approaches to achieving excellence and distinctive competitive advantages. Today, many companies view Total Quality Management(TQM) as a useful approach[2]. Therefore, quality is becoming the most important strategic issue facing top management in the 1990s[3]. In fact, there is considerable evidence indicating a strong relationship between quality and profitability from the Profit Impact of Marketing Strategies.

U2 - 10.1007/978-94-011-0539-2_19

DO - 10.1007/978-94-011-0539-2_19

M3 - Conference paper (refereed)

SN - 9789401042406

SP - 181

EP - 184

BT - Total quality in purchasing : Proceedings of the first world congress

A2 - Kanji, Gopal K.

PB - Springer

T2 - The 1st World Congress for Total Quality Management

Y2 - 1 January 1995 through 1 January 1995

ER -