Total quality management in the construction industry in Hong Kong : a supply chain management perspective

    Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

    62 Citations (Scopus)

    Abstract

    Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of construction projects as a general contractor often outsources most of the construction work to other members in the supply chain, i.e. its suppliers and subcontractors. Therefore, this paper aims to delineate the supply chain management issues in total quality for construction projects. Through the use of an in-depth case study on the TQM system of a leading construction company in Hong Kong, the strategy, structure and tasks for managing supplier/subcontractor relationships are examined. The study concludes with identification of some supply chain management issues in the construction industry, as well as future research topics in integrating supply chain management with TQM.
    Original languageEnglish
    Pages (from-to)199-208
    Number of pages10
    JournalTotal Quality Management
    Volume10
    Issue number2
    DOIs
    Publication statusPublished - 1 Jan 1999

    Fingerprint

    Supply chain management
    Total quality management
    Construction industry
    Hong Kong
    Supply chain
    Construction project
    Subcontractors
    Construction companies
    Suppliers
    Integrated
    Management activities
    Contractors
    Quality management system
    Construction work
    Total quality
    Quality management
    Quality assurance

    Cite this

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    title = "Total quality management in the construction industry in Hong Kong : a supply chain management perspective",
    abstract = "Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of construction projects as a general contractor often outsources most of the construction work to other members in the supply chain, i.e. its suppliers and subcontractors. Therefore, this paper aims to delineate the supply chain management issues in total quality for construction projects. Through the use of an in-depth case study on the TQM system of a leading construction company in Hong Kong, the strategy, structure and tasks for managing supplier/subcontractor relationships are examined. The study concludes with identification of some supply chain management issues in the construction industry, as well as future research topics in integrating supply chain management with TQM.",
    author = "Alfred WONG",
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    Total quality management in the construction industry in Hong Kong : a supply chain management perspective. / WONG, Alfred.

    In: Total Quality Management, Vol. 10, No. 2, 01.01.1999, p. 199-208.

    Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

    TY - JOUR

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    AU - WONG, Alfred

    PY - 1999/1/1

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    N2 - Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of construction projects as a general contractor often outsources most of the construction work to other members in the supply chain, i.e. its suppliers and subcontractors. Therefore, this paper aims to delineate the supply chain management issues in total quality for construction projects. Through the use of an in-depth case study on the TQM system of a leading construction company in Hong Kong, the strategy, structure and tasks for managing supplier/subcontractor relationships are examined. The study concludes with identification of some supply chain management issues in the construction industry, as well as future research topics in integrating supply chain management with TQM.

    AB - Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of construction projects as a general contractor often outsources most of the construction work to other members in the supply chain, i.e. its suppliers and subcontractors. Therefore, this paper aims to delineate the supply chain management issues in total quality for construction projects. Through the use of an in-depth case study on the TQM system of a leading construction company in Hong Kong, the strategy, structure and tasks for managing supplier/subcontractor relationships are examined. The study concludes with identification of some supply chain management issues in the construction industry, as well as future research topics in integrating supply chain management with TQM.

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