Abstract
The aim of this study was to understand how passive users perceive the trustworthiness of active users and technologies under varying technological conditions. An experimental study was designed to vary the functioning of technologies that active users interacted with, while passive users observed these interactions. Active and passive user ratings of technology and partner were collected. Exploratory data analysis suggests that passive users developed perceptions of technologies based on the functioning of the technology and how the active user interacted with the technology. Findings from this research have implications for the design of technologies in environments where active and passive users interact with technologies in different ways. Future work in this area should explore interventions that lead to enhanced affective engagement and trust calibration. © 2011.
Original language | English |
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Pages (from-to) | 702-712 |
Number of pages | 11 |
Journal | Applied Ergonomics |
Volume | 43 |
Issue number | 4 |
Early online date | 20 Dec 2011 |
DOIs | |
Publication status | Published - Jul 2012 |
Externally published | Yes |
Funding
This publication was supported by grant 1UL1RR025011 from the Clinical & Translational Science Award (CTSA) program of the National Center for Research Resources of the National Institutes of Health. The University of Wisconsin-Madison Systems Engineering Initiative for Patient Safety (SEIPS) provided support on this project http://cqpi.engr.wisc.edu.
Keywords
- Passive user
- Trust in team
- Trust in technology