Understanding technostress and employee well-being in digital work: the roles of work exhaustion and workplace knowledge diversity

Huatian WANG*, Hua DING, Xiansui KONG

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

8 Citations (Scopus)

Abstract

Purpose
Technostress is becoming one of the main challenges among employees in the increasingly digital work context. Following the job demands-resources (JD-R) theory, this study aims to understand how technostress (e.g. techno-overload, techno-complexity, techno-insecurity and techno-uncertainty) decreases employees’ work well-being through exhausting one’s emotional and physical resources (i.e. work exhaustion), and to what extent workplace knowledge diversity could buffer this relationship.

Design/methodology/approach
The authors collected three-wave data of 235 employees from three manufacturing companies in China. They conducted a moderated mediation model to test their hypotheses.

Findings
The results showed that work exhaustion mediated the relationship between technostress and employee work well-being and that perceived workplace knowledge diversity buffered this indirect effect.

Originality/value
This study might be one of the first attempts using the JD-R theory together with a three-wave longitudinal survey design to empirically examine the mediating role of work exhaustion and the moderating role of workplace knowledge diversity. The authors contribute to the information and technology management literature by underscoring the importance of being aware of technostress and managing technology-induced work exhaustion. They highlight that a knowledge-diverse work environment is an essential context that can help employees to handle difficult and complex tasks presented by various technologies and alleviate experienced technostress.
Original languageEnglish
Pages (from-to)334-353
Number of pages20
JournalInternational Journal of Manpower
Volume44
Issue number2
Early online date19 Aug 2022
DOIs
Publication statusPublished - 18 Apr 2023

Bibliographical note

Funding Information:
Ethics of approval: All procedures performed in this study were in accordance with American Psychological Association (APA)’s ethical regulations regarding the treatment of human participants. Availability of data: The data can be obtained via request from the corresponding author. Conflicts of interest: The authors do not have any potential conflict of interest.

Publisher Copyright:
© 2022, Emerald Publishing Limited.

Keywords

  • Technostress
  • Work exhaustion
  • Workplace knowledge diversity
  • Well-being

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