When and why emotional contrasts make customer mistreatment look worse for service professionals

Randy Xue Ren LEE, Remus ILIES

Research output: Other Conference ContributionsAbstractResearchpeer-review

Original languageEnglish
DOIs
Publication statusPublished - 1 Aug 2019
Externally publishedYes
Event79th Academy of Management Annual Meeting - Boston, United States
Duration: 9 Aug 201913 Aug 2019

Conference

Conference79th Academy of Management Annual Meeting
Country/TerritoryUnited States
CityBoston
Period9/08/1913/08/19

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