When and why emotional contrasts make customer mistreatment look worse for service professionals

Research output: Other Conference Contributions › Abstract › peer-review

Original language	English
DOIs	https://doi.org/10.5465/AMBPP.2019.14472abstract
Publication status	Published - 1 Aug 2019
Externally published	Yes
Event	79th Academy of Management Annual Meeting - Boston, United States Duration: 9 Aug 2019 → 13 Aug 2019

Conference	79th Academy of Management Annual Meeting
Country/Territory	United States
City	Boston
Period	9/08/19 → 13/08/19

Access to Document

@conference{ad713c636ff44fc48e1c4ea9e891bc7a,

title = "When and why emotional contrasts make customer mistreatment look worse for service professionals",

author = "LEE, \{Randy Xue Ren\} and Remus ILIES",

year = "2019",

month = aug,

day = "1",

doi = "10.5465/AMBPP.2019.14472abstract",

language = "English",

note = "79th Academy of Management Annual Meeting ; Conference date: 09-08-2019 Through 13-08-2019",

}