Abstract
Distance collaboration technologies affect the way active and passive users interact in technology-mediated systems. Decreases in social and contextual cues in distance collaboration may have a large impact on passive users' perception of active users and the technology. The purpose of this study was to investigate passive users' trust in active users and trust in technology under varied technological conditions and active user performance. A laboratory experiment was conducted using simulated psychomotor tasks distance collaboration scenarios. Participants observed an active user, who performed tasks without being physically present. Their subjective report on trust in the active user, trust in technology and perceived active user's workload, as well as physiological responses, including eye movement, electrodermal activity and cardiovascular activity, were gathered. The results showed that technology conditions affected passive users' subjective reports, specifically; the participants exhibited higher arousal in the affect arousal system during the observation. Furthermore, the passive users seemed to evaluate their trust in the active user according to their trust in technology. This implies that in a distance collaboration context, technology use could affect interpersonal relationships between active and passive users. © 2013 The Author.
Original language | English |
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Pages (from-to) | 375-385 |
Number of pages | 11 |
Journal | Interacting with Computers |
Volume | 25 |
Issue number | 5 |
Early online date | 6 Feb 2013 |
DOIs | |
Publication status | Published - Sept 2013 |
Externally published | Yes |
Funding
This work was supported by the Air Force of Sponsored Research (AFSOR) and the Clinical and Translational Science Award (CTSA) program, previously through the National Center for Research Resources (NCRR) grant 1UL1RR025011 and now by the National Center for Advancing Translational Sciences (NCATS), grant 9U54TR000021.
Keywords
- CSCW
- distance collaboration
- passive user
- trust